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Managed Service Plans

Following our tier programs, Blakehurst I.T. are able to adapt to your business needs to bring all your requirements and expenses under one roof. We manage the IT, so you can manage the business.

BENEFITS  

  • Fixed costs – you know what to expect and budget for
  • Trained and experienced technicians from the Sydney area at your disposal
  • 24 / 7 Monitoring of Servers and Computers with automated alerting and responses to issues
  • Consistent maintenance & optimisation. We ensure you are receiving the best possible performance out of your network!
  • Utilisation of the latest technology in your network to ensure the lowest risk of down-time
  • Attention to detail – keeping your systems efficient is what makes us efficient

Managed Service Plans

CATEGORY
SERVICE
Support and Assist
Support and Managed
Servers
Remote Performance Monitoring
Hardware / RAID Failure Alerts Monitoring
Windows Updates Management
Backup Failure Monitoring & Remediation
Network
Managed Internet Modem Router & Firewall
Server / Internet Offline Monitoring
AD User Account Management
Workstations Desktops & Laptops
Remote Monitoring & Maintenance
Remote Login Software for quick support
Windows Updates Management
Remote Access Management (VPN/RDP)
Email Account Management
Security Software
Anti-Virus Software License on all Servers & pc’s
Web Protection Software License on all Servers & pc’s
Health Check
Quarterly Business Review
Domain Name
DNS Changes
User Support
Phone, Remote Login or Onsite Support issues with Operating System / Microsoft Office software / Email / Virus / Spyware / Malware / Printing / Scanning / setup email on Mobile devices / slow computers / Internet browsing / Network Connectivity / Remote Access
Warranty Claims
Labour to deal with Warranty Claims from manufacturer on computers supplied by Blakehurst I.T.
I.T. Consulting
Answering questions clients have re their I.T. setup / proposed changes / advise (first 15 mins)
Vendor Support
Assist Vendors e.g. Custom Line of Business Software providers / ISP / Telephony / Security Cameras etc (first 15 mins)
Service Level Agreement (SLA) Response Times
Service Level Agreement first response guaranteed within 1 hour, though generally quicker.
Business Development Management
Product research. Product improvements and enhancements. Efficiencies that can be introduced. Process analysis and evaluation. Customised software solutions (development excluded)